How to File a Complaint

Duty to Report

A dental hygienist who believes the behavior of another is not in the best interest of the client or public has a professional obligation to report the observed incident(s) to the appropriate agency; there is no standard of proof required to file a complaint. The inquiry process is also structured to serve members of the public or employers who are concerned as to whether a specific dental hygienist is providing safe and competent client care.

Complaints against a registrant of the CDHM:

  1. Must be delivered to the Registrar in writing
  2. May be from a member of the public, a dental hygienist, a dentist or other employer
  3. Related to the actions of a current or former registrant of the CDHM

If you wish to register a complaint about a dental hygienist, you can do so by sending your written complaint to the College by email or mail.

registar@cdhm.info

Complaints Committee
College of Dental Hygienists of Manitoba
109-420 Des Meurons Street
Winnipeg, MB R2H2N9

A written complaint against a registrant of the College will be forwarded to the complaints committee by the Registrar. The Registrar will also notify the respondent (the registrant) and will acknowledge the complainant. On receiving a complaint, the complaints committee may attempt to resolve it informally if appropriate. If informal resolution of the complaint is not appropriate or is attempted and is not resolved to the complainant’s satisfaction, the complaints committee must direct that an investigation into the conduct of the member be held. Complaints and Inquiries will be conducted in accordance with section 18 through 48 of The Dental Hygienists Act.